We accept virtually every method of payment including Major Credit cards:
American Express, MasterCard and Visa. WE CAN ONLY ACCEPT CREDIT CARDS FOR SHIPMENTS
TO THE US.
For all other methods of payment including
PayPal, money orders, international money
orders, personal checks.
If mailing
payment, please mail to:
ElectronicsBonanza.com, 263 Jericho Tpke, Mineola, NY 11501
Any US order placed after 10am will be processed on the following working day.
Within an hour of your order being shipped, you will receive an
automated email with a UPS tracking number and information on how to track
your order's progress to your door. If you have not received a tracking
number please contact us at tracking@electronicsbonanza.com.
Note: orders shipping Internationally, to NON-CONTIGUOUS US states or to PO Boxes,
require a week to process. If you require your order to ship out quicker
in any of these cases please contact us after placing your order.
We ship using UPS Ground within the Continental
US. (You will receive an automated email from UPS directly within 24 hours
after your item has been shipped). We can ship USPS but only
to Alaska, Hawaii, PO Boxes and APO addresses. For these and other
locations, please see below for international shipping instructions. Express
Shipping is also available for an additional charge (Next Day, 3rd Day, and
2nd Day shipping). Please see our website to determine these costs.
Occasionally very large items will have to be shipped via
a Trucking Company due to excessive weight or
dimensions and there may be an additional charge for this service. If so,
this will be clearly stated on the actual
auction.
All returned packages will be thoroughly inspected in accordance with our
inspection criteria, and a determination will be made if eligibility
requirements are met for credit, replacement, exchange or repair.
Any discrepancies including, but not limited to, the following list will
result in the package being returned to the customer (at the customers
expense) and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing
credit:
* Products which are improperly
packaged
* Products returned to electronicsBonanza.com in non-qualified shipping
container
* Packages affixed with counterfeit label(s) or affixed with labels
exhibiting tampering
* Products with any standard certification labels removed (UL listing,
capacity, brand name, UPC code)
* Products or packages with barcode label removed
* Products with SERIAL NUMBER which does not match SERIAL NUMBER on your
package (stored in our database)
* DAMAGE: Cracked components or damage to any circuit boards
* DAMAGE: Any dents, scratches, defacement or abuse of base casting
* DAMAGE: Torn or punctured tape seals
* DAMAGE: Loose, damaged or removed screws/fasteners
* CPU’s, notebooks and other items so labeled with a security seal will
not be accepted for return
Please be sure to follow these guidelines to avoid any delay or denial of
processing your return. Please allow up to 10 business days for your return to be processed once it
has arrived. ElectronicsBonanza.com shall have sole
discretion as to the credit method. We may issue a credit, ship a
replacement product, exchange or we may repair the item and return it to
you.
1)
Incorrect Item If you have been shipped the incorrect item we will send you a UPS label
to return it.
When it returns you will have the option to be refunded or for the correct item to
be shipped to you.
The item must be returned to us in the state it was received, within 30 days
of shipment.
Items must be in original packaging, in new condition with the packing slip,
all warranty cards,
manuals and accessories and have no physical damage.
2)
Defective Returns
Defective products
may be exchanged for the identical item only,
within 30 days from shipping date.
We will replace the item, or returned components, exactly as it is shipped
to us.
3) Non-Defective Returns Returns of NON-DEFECTIVE items that are
returnable by electronicsBonanza.com
to product manufacturers may, at electronicsBonanza.com’s
sole discretion, be accepted for return.
If the item is in New condition (determined at the discretion of
our shipping dept), in the original box you can exchange or return any item
you purchase from us for a partial refund (minus any applicable
shipping charges) within 30 days of shipping. The amount refunded will be
determined by our returns department, and will vary with each item. Items must be in
original packaging, in new condition with the packing slip, all warranty
cards, manuals and accessories and have no physical damage.
4) Late or Used Returns
Items that are returned more than 30 days
after shipping, or that are in a used condition that are returnable by electronicsBonanza.com
to product manufacturers may, at electronicsBonanza.com’s
sole discretion, be accepted for return. If the item has been used, or are
missing parts will only be accepted at our discretion, and will be charged a
restocking fee (determined at our discretion - approx 20%)
5)
Manufacturer Restrictions Some manufacturers have implemented returns
restrictions that prevent electronicsBonanza.com from being able to accept
returns or offer exchanges, replacements or credits on their products.
Products from manufacturers such as Canon, Pentax, Numark, Fuji, Sony and
Apple, and others are not returnable to electronicsBonanza.com FOR
ANY REASON. All support as well as exchanges or replacements for
DEFECTIVE merchandise, including within the first 30 days of ownership,
must be handled directly with the product manufacturer (please contact us
first however before returning item to the manufacturer).
Electronicsbonanza.com cannot accept any returns nor offer replacement,
exchanges or credit for ANY product missing the UPC code. Only the product
manufacturer can replace any DEFECTIVE item missing the UPC sticker.
6) Return Merchandise Authorization Number All returns must include a Return Merchandise Authorization Number (RMA#)
issued by our returns department.
Please e-mail us at
support@ElectronicsBonanza.com to receive your RMA #. Returns will not
be accepted at our warehouse without a valid RMA number. RMA numbers will
expire after 14 days. Any return we receive without an RMA number will be
documented and returned to you at your cost.
7) Shipment of Returns We STRONGLY recommend that you FULLY insure
the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the
package is lost or damaged in transit. We suggest that you use a “traceable
carrier” that can provide you with “proof of delivery.”
electronicsBonanza.com shall not be responsible for items returned that are
lost or damaged in transit. Postage and handling charges, both to and from
our warehouse will be paid by you, the customer, and is non-refundable. At
our discretion electronicsBonanza.com may reimburse shipping charges related
to the EXCHANGE of DEFECTIVE products. If you have any questions about
shipping reimbursement for DEFECTIVE EXCHANGES please ask the service
representative issuing your return authorization for clarification.
8) Cancellation of Orders If you have cancelled your order after it has
been process for shipping it will be handled as a NON-DEFECTIVE RETURN if
you decide to return the item to us. Please note that cancellations by
email
may not be read on the same day it was sent.
9) Undeliverable Packages
If you the addressed supplied is an undeliverable address you will not be
refunded shipping charges and will be charged additional shipping charges if
you wish us to re-ship the item to a corrected address.
10) If Your Return does not qualify In the event that the product you are
returning does NOT meet the requirements described in this document, we will
photograph the merchandise and packaging and prepare a summary of our
determination to deny the return. The merchandise will then be returned to
you (at your cost). Please call us at electronicsBonanza.com
to discuss alternative resolutions for difficulties with products not
qualifying for return or exchange.
Warranty Information
All products sold by
ElectronicsBonanza.com come with a Full Warranty. Most are offered
directly by the manufacturer. Occasionally, a manufacturer will not honor
a warranty if sold on Ebay. In these circumstances, we will honor the
warranty ourselves and provide either a free repair or replacement at no extra
charge for the same amount of time as the manufacturer's warranty.
Orders shipped
to addresses within NY State will be charged the local tax rate of 8.75%.
Orders shipped to any other location will be shipped tax free. If you have
resale or tax exempt status, please contact us to place your order tax free.
We strive to keep every item we
sell in stock for immediate delivery and most items SHIP WITHIN 24 HOURS!
An item advertised on Ebay does not necessarily guarantee an item will be
shipped out the same day however. In the rare event an item can not be
shipped within a reasonable time-frame or for any other reason is considered
"backordered," you will be promptly notified. Customers will have the
option of waiting for the item to ship, accepting the immediate shipment
of a similar or superior substitution or the customer may request an immediate
refund.
We try to be as accurate as
possible in our listings, however, sometimes accidents will happen. Please Note:
We are NOT responsible for typographical errors. In the event a
product is listed at an incorrect price due to an error, ElectronicsBonanza.com
shall have the right to refuse or cancel any orders placed for products listed
at the incorrect price. ElectronicsBonanza.com shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and payment
has been sent. If a payment has already been sent, a full refund will be
immediately issued.
To save on shipping
charges, we do allow pick-ups for a small handling fee but you must contact us
first to schedule an approximate time. We will then have the item and your
receipt ready for you.
We are open Monday through Thursday 9 AM to 6 PM and on Fridays 9 AM to 3 PM.
We are closed on major US holidays. If you send an e-mail or call us
outside of regular business hours, you may not receive a response until the next
business day.
If this information has not
answered your question and you still need assistance, please don't hesitate to
contact us at support@electronicsbonanza.com